Refund policy

At Energy Rocks, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.

• Condition: Items must be unused and in their original packaging.

• Return Shipping: If the return is due to our error (e.g., incorrect or defective item), we'll cover the return shipping costs. Otherwise, return shipping is the customer's responsibility.

Return Process

1. Initiate a Return: Log in to your account, navigate to "My Account" > "Complete Orders," and click the "Return Item(s)" button.

2. Provide Details: Let us know the reason for your return:

   • Taste: Please describe what you found off about the taste.

   • Texture: Please describe the texture issue.

   • Effect: Please describe the effect concern.

   • Other: Provide a detailed description of the issue.

3. Contact Information: Ensure your email is up-to-date so we can communicate with you regarding the return.

Refunds

• Processing Time: Once we receive your return, we aim to process your refund within 3–5 business days.

• Refund Method: Refunds will be issued to your original payment method.

• Total Timeframe: Including shipping and bank processing times, please allow up to 4 weeks for the refund to reflect in your account.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at info@energyrocks.store within 7 days of delivery. We'll provide instructions for returning the item and ensure a prompt replacement or refund.

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at info@energyrocks.store