Shipping policy

Shipping Policy

At Energy Rocks, we're dedicated to delivering your orders promptly, securely, and affordably. This Shipping Policy outlines our shipping practices to ensure transparency and set clear expectations.

Shipping Methods

We utilize USPS Ground Advantage® for all deliveries, offering reliable service with tracking capabilities for your convenience.

Processing Time

Orders are processed within 1–2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

After processing, orders typically arrive within 2–5 business days. Delivery times may vary based on your location and external factors affecting USPS operations.

Shipping Rates

Shipping costs are calculated at checkout, considering your delivery address and the weight of your package. We strive to offer the most competitive rates possible.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active.

Lost or Delayed Packages

While USPS Ground Advantage® is generally reliable, occasional delays or issues may occur. If your package is significantly delayed or marked as delivered but hasn't arrived, please contact us at info@energyrocks.store, and we'll assist you promptly.

Shipping Areas

Currently, we ship exclusively within the continental United States. We do not offer international shipping at this time.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@energyrocks.store with your order number and a photo of the item’s condition. 

If you have any further questions, please don't hesitate to contact us at info@energyrocks.store